OUR RETURN & EXCHANGE POLICY
How long you have…
You have 45 days from the date you receive the item to request a return. (However, if your item is defective, you must notify us of its condition within 24 hours of receipt.) After 45 days, we cannot offer refunds or exchanges for any reason.
What you need to do…
Simply returning your item to us will not automatically ensure a refund. Please follow these steps:
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging and include the original receipt, gift receipt or packing slip.
Within 45 days of your initial receipt of the item, contact us at email@example.com to obtain a Return Merchandise Authorization (RMA) number. (However, if the item is defective, you must contact us within 24 hours of your initial receipt). You may choose either a replacement item, a GratitudeTees store credit, or a *purchase-price refund. We cannot accept returns without an RMA number.
Write the RMA number clearly on the outside of the package and mail the item to our return address (you’ll have to pay the **postage):
730 Main Street #181
North Myrtle Beach, SC 29582
Keep in mind…
There are a few things that we simply cannot offer refunds, exchanges or credits on:
Any apparel items that have been worn, washed or used in any way
Intimate apparel/items, regardless of condition
When we receive your returned item…
Once your returned item is received and inspected, we’ll send an email notifying you that we have your returned item. That email will also apprise you of our decision to approve or reject your refund based on the condition of the returned item (see No. 1 above). If approved, your refund will be processed according to your stated preference: replacement item, store credit or purchase-price ***refund.
If your package is initially delivered to you damaged…
If your item/packaging is visibly damaged, you should refuse delivery (if possible) from the carrier and notify us immediately – no later than 24 hours after the delivery attempt. We will assist in filing a claim with the carrier. It’s imperative that you contact us as quickly as possible, because many carriers will not accept damage claims after a short amount of time has passed. Also, photos showing the damage upon arrival could be extremely helpful in facilitating reimbursement from the carrier, so take pictures if you can.
*Purchase-price does not include shipping fees. All shipping fees are non-refundable.
**You are responsible for paying the shipping costs for returning your item, and those costs/fees are non-refundable. Additionally, we strongly recommend you use a trackable shipping service or purchase shipping insurance when returning items.
***Please note that once initiated, credit/debit-card refunds can take a certain number of days to appear back in your card/bank account. This is completely out of our control.